1. Overview

At Feruzantrade UG, we strive to provide high-quality audio products and excellent customer service. If you are not completely satisfied with your purchase, we offer returns and refunds under the following conditions.

2. Return Eligibility

You may return an item if:

  • The item is unused, in its original packaging, and in the same condition as received.
  • The return request is made within [X] days of receiving the product.
  • The product is defective, damaged upon arrival, or incorrect.

Non-returnable items:

  • Digital products or software downloads.
  • Items that show signs of use, damage, or modification.
  • Personalized or custom-made items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email Feruzantrade@outlook.de with your order number, reason for return, and supporting images if applicable.
  2. Return Authorization: Our support team will review your request and provide return instructions if eligible.
  3. Shipping the Item: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
  4. Inspection & Refund: Once we receive the returned item, we will inspect it and process your refund within [X] days to your original payment method.

4. Refund Policy

  • Approved Refunds: Refunds will be issued to the original payment method within [X] business days after receiving and inspecting the return.
  • Partial Refunds: If the item is not in its original condition, a partial refund may be granted at our discretion.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

5. Exchanges

If you received a defective or damaged product, we will offer a replacement at no additional cost. Please contact us within [X] days of receiving the product.

6. Late or Missing Refunds

If you haven’t received your refund, please check with your bank or payment provider, as processing times may vary. If you need further assistance, contact us at Feruzantrade@outlook.de.

7. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Please review this page periodically for any changes.

For any inquiries, please contact us at:
📧 Email: Feruzantrade@outlook.de
📞 Phone: +49 163 4136146